Enchanted Hideaway Vacation Rental With Hot Tub and Mountain View

Shawn From Charleston

Jan 06, 2019

5.0/5.0
Very helpful booking

Thomas From Knoxville

Nov 05, 2018

4.0/5.0
Cabin was clean and had all the amenities we needed and wanted. Great location.

Gabriella From Nashville

Sep 16, 2018

4.0/5.0
It was awesome.

Robert From Greenbrier

Sep 15, 2018

5.0/5.0
Had a great time !! Cabin was nice, we left little early was just ready to get home !! Have always used Timber Top and tell all my friends !!

Robert From Cincinnati

Sep 07, 2018

5.0/5.0
Fantastic

Cristy From Louisburg

Aug 27, 2018

5.0/5.0
Everything was perfect from speaking with them on the phone to book the rental to the location. We called them because we were looking for a dog friendly cabin and the lady that we spoke to was super friendly and very helpful. The cabin was decorated beautifully to fit our style and was clean. We actually got to see a mama bear and her 3 cubs while we were sitting around the fire pit which was nice. They did not bother us! Soon as they saw us they went across the street in the woods. We will defiantly be back. Thank you Timber Tops.

Kaitlen From Bellbrook

Aug 14, 2018

5.0/5.0
It was a great stay! We stayed here last year for our honeymoon and came back for our anniversary, and we loved it!

Claude From Waynesboro

Aug 09, 2018

5.0/5.0
Excellent customer service

Debbie From Bartlett

Aug 03, 2018

5.0/5.0
Our over all stay was wonderful. I will say on our arrival day was crazy and too many people trying to help and it led to a disaster. En route, I had called the office and asked Jennifer to emailed me the office address since we will be arriving after hours. Of course she emailed 1140 upper Middle Creek instead of 1440 upper middle creek. New to the area arrived at 1140 upper middle creek and it was a ghost placed. Called and the lil lady on the end assisted. The locked for the lock box needs to be change. It took 10 minutes to pry it open. The night staff did not find it easy to pry, but she finally did. Upon receiving the directions on paper, she proceeded to condemn the written directions and advise I use what she is saying verbally. Of course, we trusted her since she was an employee. After driving for 0ver 20 minutes and couldn't make since of her directions, we pulled out the directions and it made more since then she had condemned. Sorry I don't remember her name.

Gabriel From Springfield

Jul 31, 2018

5.0/5.0
Outstanding customer service. If there was anything wrong with our stay, customer service reps. took care of the situation ASAP and in a very professional manner. They were very caring and made sure we were with satisfied with our stay.

Gross, From Hartford City

Jul 03, 2018

5.0/5.0
Great to work with, when had issue with the door lock, the gentlemen we spoke with was able to help us via the phone right away. Have been a customer for years and will continue.

Christina From Tellico Plains

Jun 08, 2018

5.0/5.0
Always a perfect trip when we stay in your cabins! Have confidence that whichever one of your cabins we choose that it will be clean and very well kept.

Matthew From Mount Morris

May 21, 2018

5.0/5.0
Our stay was amazing, and we will definitely be coming back.

Charles From Kingsport

May 12, 2018

5.0/5.0
great

Kathryn From Berkley

Apr 06, 2018

5.0/5.0
Everything was clean and wonderful.

Jasmine From Tampa

Nov 29, 2017

5.0/5.0
Check-in and check-out were very simple. The cabin was more beautiful than we could have imagined and had everything we could need.

Miller, From Hixson

Nov 17, 2017

4.0/5.0
Cabin was not as clean as prior visits. The "bare necessities" (sinks, tub/shower, toilets, etc.) were very clean. Rugs did not appear to have been vacuumed, windows had lots of dead ladybugs, & there was dust on most cabin fixtures - doors, knick-knacks, etc. I do love staying in your cabins. Because all guests (I assume...) are required to pay your cleaning fees, I do expect a higher level of cleanliness during my stay. I sincerely hope that I find future visits to your cabins to be of the higher quality I have previously experienced. The kitchen sink did not have a drain stopper. The hot tub jets seemed to be erratic & unpredictable. The controls did not seem to work the way we expected them to. It is possible that we did not use them correctly. After the first night, we didn't use the controls at all & just went with the randomness.

Joe From Roanoke Rapids

Oct 30, 2017

5.0/5.0
My husband and I stayed in the Enchanted Hideaway cabin for our honeymoon ....the cabin was clean and had everything we needed for the week.....Timber Top has very friendly staff...our last morning there we lost power for a few hours I contacted the office to see about checking out later than 10 am in order to get showers etc....and they were understanding and allowed us to do so. Overall EXCELLENT experience. Will highly recommend......very close to town as well.

Renee From Bradenton

Oct 03, 2017

5.0/5.0
The cabin was exactly as the pictures showed. The timber top team was very pleasant and responsive to all of my questions and concerns. I would definitely use them again.

James From Somerset

Oct 02, 2017

5.0/5.0
From the beginning of us trying to find the best place to stay until the end you all were amazing to help us in every way!

Dashanda From Summerville

Sep 14, 2017

5.0/5.0
We decide to evacuate from the hurricane and I couldn't book a hotel fast enough. I was very pleased with our cabin we definitely will be staying here again.This was the first time we were able to bring our dog so my husband love that.I'm going brag to all my friends about our cabin.

Lavaris From Canal Winchester

Jul 28, 2017

5.0/5.0
Everything was really nice.

Phyllis From Northport

May 26, 2017

5.0/5.0
the enchanted hideaway was really great we did not like the road at first but it was ok after a few times. the cabin needs a stove everything was great

Raziel From Pembroke Pines

Jan 05, 2017

4.0/5.0
Jacuzzi was empty, not because it was broken but because the owners did not have the top cover for it. multiple days went by with multiple calls to the office without a solution. A Jacuzzi was one of the top filter options we were looking for in a cabin. Would have liked to know it wouldnt be available ahead of time and not given the run around as to why they couldn't fill it for us. Cabin was very nice but not luxury per name of company, did not meet our standards. Doors' locks didnt work, light bulbs were out, rocking chair was broken, hanging hooks for jackets were broken. Could use an update. Expensive price , shouldnt have had these issues. Office stated "can't accommodate the guests" when we asked to fill Jacuzzi.

Susan C. From Paulina

Dec 01, 2016

4.0/5.0
This was the second time I used Timber Tops for our Tennessee vacation. We enjoyed out stay. Had small problem with the dryer knob, called and it was fixed that day. This is no fault of Timber Tops, but when choosing a cabin to stay in, we didn't realized that getting there was in an area that the roads were very narrow and it took a little toll on my husband's truck. This was the first time we traveled with our pet and like that they have pet friendly cabins. Thank you Timber Tops and we will be back. Prayers for the Community of Pigeon Forge and Gatlinburg, we will be back. Thank you to Timber Tops for our stay!

Britney From Owensboro

Nov 18, 2016

5.0/5.0
Awesome!!!

Andrew From Hilliard

Nov 15, 2016

4.0/5.0
You all did great! We enjoyed our stay in your beautiful cabin!

Logan From Evansville

Nov 05, 2016

4.0/5.0
Overall, good. A few things were bothersome, but overall, we were happy.

Rebecca From Booneville

Oct 09, 2016

5.0/5.0
Check in was easy and every one in the office was very nice and helpful! The Cabin was beautiful and clean. We had a wonderful time!

Tammy From Louisville

Sep 11, 2016

4.0/5.0
Your cleaning crew did not clean the cabin between customers. It was not vacuumed or swept, upstairs a dog had gone to the bathroom on the rug and it was still there. It looked like it had also peed down stairs. Other than that we enjoyed it very much.

Joanna From Eaton Rapids

Aug 24, 2016

4.0/5.0
Everything was very nice except the door lock did not work from the outside so we had an unlocked cabin the 2 times we went into town. I reported it and no one came to fix it. Luckily all of our things were OK when we got back. Our Serenity Song cabin was cancelled 2 weeks before we were to arrive and that was unsettling, but we were happy except for the height of where this cabin was.

Steve From Garner

Aug 13, 2016

5.0/5.0
I had no issues. Everything ran smoothly. The cabin was the perfect size for our family of four.

James From Springfield

Jul 18, 2016

4.0/5.0
great

Rola From Sylvania

Jul 10, 2016

4.0/5.0
I appreciated the attention in getting the washer repaired as it made things a lot easier and comfortable for me and my family. It was a great experience for my family. Will definitely visit again but will probably book an indoor pool. Place was very clean but some attention is needed.

Dr. James R. From Frankfort

Apr 17, 2016

5.0/5.0
Everything was great except not having an available restroom for customers at yhe checkin office on Parkway. When customers travel or get caught in 2 hours of traffic on the Parkway and are told that you have no restrooms for use there but can try a resteraunt...

Rafael From Mason

Mar 28, 2016

4.0/5.0
Cabin was clean. The hot top was working but the board games were missing parts, so we couldn't use them.

Gary From Vandalia

Mar 19, 2016

5.0/5.0
Very relaxing. No complaints

Leslie From Georgetown

Mar 13, 2016

5.0/5.0
The cabin was nice and the luxury pass was an awesome bonus